We are friendly and talk normally
We are friendly, small-business people, and want a long-term business relationship with our clients. We like talking to our clients. We like clients who ask questions, and we like solving clients' problems.
We are not geeks. We think that geeks are strange. We are fairly ordinary people with unusual skills. So there will be no 'tech talk'.
We will learn about what you do using words that you understand. Some jargon will have to be mentioned, but it will be explained and we will be keeping that to the absolute minimum. We need to understand what you do. You don't need to understand all that we do.