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Frequently Asked Questions

Click on a link below to see the details.

On this page, where the word "business" is used, it also means a club or not-for-profit organisation.  So if, for example, you are a club looking for new website, when you see "business", read "club".

The following are not in any order, and cannot contain everything.  If you need more, don't hesitate to

Note: If you print this page, all topics will be printed.  To print only one topic you should use "Print Preview" instead of "Print" to see how it looks, note which page(s) show the topic you want, then use "Page Range" to print only the page(s) with that topic.


How are KitSites™ websites are so cheap?  Others charge thousands?

A website will cost you between $3,000 and $10,000 if you have it built by others, as they are largely built by hand.  We at Kennis computer-build our websites from 'kitset pieces'.

  • The others hand-build a custom-website for you to own.
  • Kennis Limited computer-builds a custom-website for you to rent.

Other reasons

  • We only make a few types of website.
  • We don't charge you the full cost of making the website because you aren't buying it.  We charge a very reasonable up-front fee and get our money back via a very reasonable rental.

How are KitSites websites different from the "budget websites"?

Although every small website on the Internet is different, there are many similarities between them.  They all have Home, About Us, and Contact Us pages for example.

The "budget websites" offer a cheap solution by supplying the least number of webpages that you can get away with.  This is usually three or five pages.  You choose one of their rather gaudy ready-made skeletons and they will "cut and paste" the skeleton to suit what you want.

We have over 300 carefully designed kitset pieces which can be selectively assembled by computer into a good-quality and good-sized website.  Our KitSites software builds each website from a detailed "website definition" containing the Client's chosen options.  Because the computer does most of the work, you get a full-sized, normal website instead of what is known as a "mickey mouse" one.

How are we different?

  • We only make a few very common types of website.
  • Our websites are complete websites, usually 10-15 pages, not a pathetic 3-5 pages.  How many pages there are depends on your needs, and there is usually no page limit.  You are looking at a KitSites website right now and it contains about 25 pages because it needs to.
  • We create all our webpages using software.  We write no HTML, CSS, Javascript, or PHP "code" by hand, though our websites use all of them.  Our websites contain no errors because they are "untouched by human hand".

Do websites really increase your business?

A report published in July 2011 suggested that two-thirds of New Zealand businesses were failing to achieve the revenue they could because they did not have their own website.

The MYOB business monitor report of 1000 local companies showed that between April 2010 and April 2011, businesses with a website reported revenues 5% - 9% higher than those without.

However, only 32% of businesses had their own website and 70% of those without a website had no intention of getting one.

Little has changed since then, partly because websites continue to be so expensive.

See the for more details.

How much help will Kennis give me?

You will get as much help as you need to get your website active, but we will not do an in-depth study of what you do.  If you really need that, you really need someone else.  If you know your own business well, and know how to describe it, then we can do business.

We start by interviewing you to find out what you do, and you want to achieve.  From that we decide what pages you need, and then discuss suitable page headers and the colour scheme.

Your text and images are called your "content".  We will send you notes about what information and images we need from you for each page.  Once we receive it we will put it all together for you.  We will write your text.  Writing for webpages is a skilled job, though it doesn't seem so.

We need all our KitSites websites to look good because if you do well then we do well too.

Business directory give free entries.  Aren't they good enough?

Business directories such as Finda, NZS, HotFrog, and all the rest are free and look like a good idea, but they have problems.  On a Google list they look like rubbish compared to a real website, and they don't appear as high up.  They aren't easy to update, and you cannot put as much as you want onto your entry.

NOTE: They make their money from you paying them money to make your entry appear "higher up the list".  The thing is, it only appears higher up their list.  They aren't talking about appearing higher up Google's list.  If someone goes to their directory website and searches for something, then they will search their directory for suitable clients and make a list of them.  Your paid entry will appear higher up that list than the entries of those who didn't pay.  That's all you are paying for.

And who goes around all the business directories to find something?

If you are going to pay something, your best alternative is to rent a KitSites website for about the same money, with a dozen pages instead of a dozen paragraphs, and appear further up a Google list, one that people will actually look at.

Towards the end of 2011 Google changed its rules for ranking to push entries from what are known as "content farms" to the bottom of the list.  The eHow.com website is an example of a "content farm".  It has lots of useful things (how-to's and recipes), but its sole purpose is to lure you within sight of their adverts.  These rule changes also affected business directories.

What Google wanted to do was to put those who created "original content" (such as a real website's content) high on their listings, and shove the "content farms" down to the bottom.  Since then, listings from business directories almost never appear.


Your websites are rather simple looking, bland.

Our websites are never flashy.  We do not have pictures that move, or images that change into other ones.  Our websites have pastel colours.  The text and images are not dramatically 'eye-catching'.  This is because testing by experts shows that these things drive away more visitors than they attract.

Moving pictures cost a lot of money to design and create.  Website design experts describe them as being "impressive only to those who paid for them, and irritating to those who have to visit them".  Your website is only for your visitors.  You never go there.  You can think that our websites are unimpressive, but visitors will find them easy to use and pleasant to look at, so they are perfect.

BTW.  Those "carousel" images which change from one to the next are as irritating as anything to visitors.  They are never on long enough to be seen properly, and you can neither make them stop changing, nor go backwards.  They are a big and well-known No-No in web-design.

A website is nothing more than a way to supply information.  Blandness (unless it looks like a Word document) is good.  Your visitors come to see what you do, laid out clearly.  They don't come to have a "visual experience".

A flashy website will also irritate every visitor that doesn't share your taste.  Flashy colours and designs are only appropriate where that is what you are selling.  Otherwise there is a good chance of putting visitors off you before they meet you, and deciding to go first to someone who seems nicer to do business with.

If you find the text and images in our Demonstration websites uninteresting, that's probably just because we made it all up.  A  KitSites website with your text and images in it would look much better.  Ask for one today!

Does Kennis provide ranking optimisation (SEO)?

"Search Engine Optimisation" (SEO) means doing tricks with your webpages to make your website appear further up the lists of Google, Yahoo! and Bing.

After a searcher puts in their keywords and hit Enter, the Search Engine provides a list of webpages which seem the most suitable matches for what was supplied.  The first one on the list (the "first ranked") is the one which seems - crudely worked out - to be most suitable.

Those who do Optimisation say that is it crucial that you pay them to do this.  If you are not right at the top then your website is a failure, you will never get any business, and you are doomed!

But, as you know, no-one really believes that the one at the top is the best for them, though it could be.  The searcher looks at the summaries displayed and makes a list of those which look interesting.  If your webpage has a summary which is coherent and inviting, then you are going to be high on the searcher's list of places to look at.  This is the only ranking that matters.  We ensure that your summaries are interesting.

BTW.  Optimisation only ever gets you high up the rankings for a few specific combinations of words.  That's the trick.  Other combinations will put you elsewhere or nowhere.  You can't trick Google.

In any case, the Search Engines keep changing the rules for making rankings and what works today may not still work next year.  Getting and keeping the top ranking over opposition websites is like playing "I'm the King of the Castle"   on a sand dune.

Does Kennis provide SEO?

Kennis provides every webpage with the 'optimisation' needed to make it appear high in the rankings, whatever changes.  We focus on making your summary look inviting so that the searcher puts it at the top of their list, the one that matters.

Do I have to pick one of the Sample Websites?

No.  Don't worry about which is best for you.

Just tell us which looks the most likely and we'll start from there.  The demonstration models are there to show some of the possible things that can be done.  There are lots of other possibilities.

Talk to us, tell us what you want to achieve, and we'll work towards doing that.

How do I update my website?

Your website's "content" - your text and images - has to change occasionally.  There are different dates for annual holidays every year, and you might change your hours.

Updating your Content

Other companies require you to use a "Content Management System" (CMS) through the Internet.  When you need to change your text and images you must use that.  However, they are all so complicated that - unless you are a bit geeky - you won't want to (or be able to) learn it, and then won't be able to update your website.  Just to change your annual holidays you'll have to re-learn how to use it each year.

* They all say that they are not complicated, but they are geeks.  If they are not complicated then why do they offer training courses?

Kennis gives you a simpler way.  We do it for you.  Send us the changes and tell us where you want them.  We usually do that for free as we include some 'update time' in your monthly rental.

Changing your website

If you want to add or remove pages, or change their layout, then we need to talk about it.  Changes like that are not included in the rental.

Some bits are easy to change, some bits are hard.  Really easy changes won't cost you anything.  Hard changes will have to be paid for, but you have to agree to a fixed quote before we do anything.  Because we use our KitSites software to do everything, it should never cost a lot.

Where is Kennis based?

Lower Hutt, near Wellington.  We aren't somewhere offshore.


Where are the websites "hosted"?

The website is "hosted" (the webpages are stored on a computer) in Auckland.  There is no long delay while the pages are fetched from overseas.

Can I have my own "www" name?

Yes, you can have a "domain name" (jargon for www) for your website, but that is not included in the normal package.

Our normal rental websites have a Home Internet address such as yourname.kennis.co.nz (no "www", and you decide what "yourname" will be).  Having a "domain name" means that your Home page would be www.yourname.co.nz or something like that instead.

There's no prestige any more in having your own "domain name".  People usually find you via a search engine, and they do not care what your address is.  If they want to come back, they'll bookmark it, but may never even look at what it is.

However, if you need email then you need a domain name.  Our normal rental website cannot provide email, as email must be you@somewhere, such as fred@kennis.co.nz, and cannot be fred@yourname.kennis.co.nz.

If you want your own www.yourname.co.nz then we will advise you on what to get (and avoid) and obtain it for you.  We will also handle the renewal when the name's rental period expires.  www names are not free, and the annual charge must be passed on to you.  The first year's charge will be added to the set-up fee.  We will also add an amount to the monthly rental so that by the time the name needs renewing you have already paid us for it.

If you already have a "domain name" then we can re-use it.  If you want us to be responsible for the annual renewal we can do that.

Can I transfer the website I have to one of yours?

Not 'as is', without any changes.  We must make a new website for you, then copy the text and images from the old one.  This can require big changes that you might not like.

If your current website can be converted to one of ours then copying the text and images is easy.  We just view the pages in a browser and copy the text and images to use from the screen.  The rest of your website is useless to us.  We won't even look at it.

If you already have a website then you probably have your own "www" name.  We would transfer that from its current location.  Then, when your visitors use your old address, they will see our KitSites website instead of your previous one.

What about "extra" costs?

Basically, there are just the up-front cost and the monthly rental.  If you want us to get you a 'www' name then there will be an extra cost for that, most of which will be paid to those who issue the 'www' names.

Otherwise, the only extra would be a higher monthly rental if you wanted to make regular changes to your "content", and the amount of that would have to be agreed before we started the contract.  If you hardly ever make changes then there are no extras.

If other changes are required then we'll discuss it before doing anything.  We don't want hassles with Clients not wanting to pay us.  All "extras" will have to be approved by the person who actually pays the bill.

There is no cancellation fee.  If you want to stop, say when to do it and we will pull the plug on that date.

Do the websites include adverts?

No.  Adverts irritate visitors.  There are no "Pay per click" adverts on our websites.  We don't do it, and we don't allow you to add them.  You can advertise your own products and services, but not other people's via agency adverts.


Can I have the website on my own server?

No, nor on anybody else's.  We want it somewhere where no-one else can mess with it.  It does, after all, belong to us.  Only the "content" in it belongs to you.  Our websites contain security software to stop them from running elsewhere.

I have a website.  Can Kennis support it for me?

No.  We only support our own KitSites websites on our own server.  We aren't interested in looking after other developers' efforts.

If you have a website and want us to support it then its text and images must be extracted and put into a new KitSites website.

Can I have emails with my website?

If you use Gmail or something else then we can point to that.

However, if you want a "business" email account like "fred@yourdomain.co.nz" then you must have a (www) "domain name", which we will arrange for you.  See the heading Can I have my own "www" name?  above for details.

Can I have e-commerce tools and sell with a shopping basket?

No.  We don't offer that.  That isn't currently easy to set up, so cannot be done on a low-cost website.

We can create an order form for you, where they can order goods from you without paying in advance.  You would then have to arrange for them to pay you through bank transfer or cheque, but we see no shopping baskets in KitSites websites on the near horizon at present.

Can I see how many people are looking at my website?

We can register your site with Google Analytics for free.  They provide information on website activity and you can log into your account on Google at any time.

Each website is also set up with Piwik Analytics.  This provides more useful information than Google, which we can use to adjust your Search Engine settings.  You do not have direct access to this.


Will the website look good in all browsers?

Each browser displays webpages slightly differently.  We ensure that our websites look good in the most commonly used browsers of Internet Explorer, Firefox, Chrome and Safari.  We do not check out how they look in browser types that hardly anyone uses or in old browser versions that hardly anyone uses.

We also try to get them to look good in all the common Smartphone browsers.  However, because of the enormous variety of screen sizes and browser versions this is much harder to do, particularly with smaller screen sizes.  It is impossible to get any website to look good on all Smartphone models.

The pages don't print properly!

(Our Mobile web pages are not designed for printing.  You must print from the "Desktop" version of the webpage.)

If you are experiencing poor printing of a KitSites webpage that is not our fault.  Webpages don't all print properly in any browser!  This is a gripe of all web developers.  The browser makers focus on displaying pages, not printing them.  Their A-Team works on the displaying, their B-Team works on the printing.

The only thing we can do is to get the webpages printing reasonably well in one browser and hope that all the other browsers do a reasonable job.  We aim to get them printing well in Internet Explorer, since it is still the most-used.

Tip 1: Experiment with the print settings.  These can be found when you display the page through the "Print Preview" option on the File menu.  "Print Preview" saves you paper while you experiment.  The items which have an effect are:

  • the border settings, which should be 5mm or less
  • the display size, which should be 80% but may work better using 70% or "Shrink to Fit"
  • the aspect, which should be Portrait but Landscape may some times look better

Checking the box [ ] "Print Background Colours and Images" may improve the printing.

Tip 2: If a page does not print well and you are not using Internet Explorer, bring it up in Internet Explorer if you can and try printing it from there.  If you are using Internet Explorer and one doesn't print well, bring it up in either the Chrome or the Firefox browser and try printing from there.  Download and install Chrome or Firefox if necessary.  It won't hurt your computer if you do.  During the install tell it to keep your default browser as Internet Explorer.

Note: Our pages are designed to print at 80%.  Some pages have "page breaks", where a heading is forced to start on the next page.  They will look "wrong" when "Shrink to fit" is used.  Always try printing pages first at 80%.

That said, if any or our pages are letting you down, we need to know about it so we can fix it.